The Walt Disney Company Lead, Entertainment in China

Provide exceptional service to guests & internal partners at the Shanghai Disney Resort & off-property events , ensure consistent performance of choreographed routines and performer interactions in the style of the Character including interactions with park Guests, maintain the atmosphere and character operation, & ensure performance quality, at the Shanghai Disney Resort, and provide leadership and guidance to Entertainment Cast to ensure optimal operational efficiency and performance quality.

Responsibilities :

  • Promote a healthy and safe working environment. Monitor performance areas for cleanliness and safety hazards

  • Observe atmosphere performer, Character and Entertainment Host performances in the Parks, Hotels and off-property events to ensure quality

  • Monitor set schedules to achieve efficient operation and ensure they are followed

  • Be familiar with entertainment schedules, entertainment offerings, lay out and daily schedules of the Resort

  • Maintain efficient operation of performance locations by ensuring that lines move in a timely manner while preserving the Guest experience

  • Actively interact with Guests and assist in facilitating the character interaction by ensuring all Guests are able to meet the characters in a quality manner. Anticipate and resolve Guests concerns

  • Continually provide Cast Members with positive and corrective feedback

  • Maintain, enforce, and communicate Company and department policies and procedures

  • Be a motivator and promote a fun and positive working environment

  • Keep management and other Leads informed of unusual situations that occur

  • Complete all assigned performance appraisals and show reporting in a timely manner

  • Understand and maintain the character brand

  • To perform any other duty as assigned by your leaders

  • Will need to work with chemicals and lift heavy objects sometimes

Basic Qualifications :

  • Experience in leading a team of performers and delivering consistent performances

  • Time conscious

  • Fluent in Mandarin and Semi-fluent in English

  • Willing to work both indoor and outdoor

  • Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work 2 shifts)

Additional Information :

Please note:

Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.

Work Location:

  • Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.

  • You could take metro Line 11 to Shanghai Disney Resort.

Total Rewards:


  • You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status

  • We welcome disabled candidates to apply for our jobs

About Shanghai Disney Resort:

The resort is home to the Shanghai Disneyland theme park, two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

Keyword: SHDRexperienced



Job ID: 547724BR

Location: ,China

Job Posting Company: Disney Parks & Resorts