The Walt Disney Company Associate Specialist, Cast Housing Ops in China

This position will be responsible to conduct services and build relations to all Cast Members who live in the cast dormitory.


Responsibilities :

  • Day to day follow up- Guest services comments, influence and oversight. Emulates all duties and responsibilities of the AM while offering the following additional contributions to the operating area:

  • Communicate with property management, security, front-line Cast Members, peers in other lines of business and serve as the point-of-contact for day-to-day operations.

  • Engaged in conflict and dispute resolution, corporate with HR department and other departments which have sensitive interactions with residents.

  • Task manage as requested; work effectively with teammates and partners to assess the situation/need, compile and analyze research, outline an effective communication approach/strategy, develop key messages and FAQs, as well as use appropriate communication tactics and vehicles to achieve plan goals.

  • Partner with the Cast Housing team to maintain awareness of initiatives; establish and implement international standard corporation and gain appropriate support/buy-in when needed

  • Partner with Security, Safety team, Internal Communications team on the related communications.

  • Manage Housing events, activities and initiatives, such as arrivals events.

  • Maintain communication module (if any), including content, templates, processes and approvals.

  • This role will have a heavy focus on internal events communication and newsletter creation and publication production if the position

Basic Qualifications :

  • Demonstrated operational Guest service experience and Guest service skills

  • Demonstrated strong verbal, written, editing and communication skills

  • Demonstrated abilities to deal effectively with conflicts and manage changes

  • Proven abilities to handle confidential information and work well under pressure in crisis or emergent situations

  • Proven abilities to show an effective working efficiency in a teamwork environment

  • Demonstrated passion for developing others’ strengths

  • Proven strong skills of team working, networking, organizing, and decision-making

  • Proficiency in publishing, graphics design, photo,PPT and video editing software would be a major plus

  • Demonstrated strong skills of multi-tasking and time management skills with attention to detail

  • Demonstrated problem solving and decision making skills

  • Demonstrated follow-through skills

  • Demonstrated strong inter-personal skills

  • Demonstrated focus on continuous improvement and leadership basics

  • Be flexible with work schedule, including evenings, weekends, holidays and other variable shifts

  • Take initiative to analyze all tasks and manage task priority, the ability to complete the task within deadline

  • Enthusiasm for the entertainment and travel industries

Additional Information :


Job ID: 528739BR

Location: ,China

Job Posting Company: Disney Parks & Resorts