The Walt Disney Company Assoc Spec-Cast Housing Ops in China

This position will be responsible to conduct services and build relations to all Cast Members who live in the cast dormitory.

Responsibilities :

  • Day to day follow up- Guest services comments, influence and oversight. Emulates all duties and responsibilities of the AM while offering the following additional contributions to the operating area:

  • Communicate with property management, security, front-line Cast Members, peers in other lines of business and serve as the point-of-contact for day-to-day operations.

  • Engaged in conflict and dispute resolution, corporate with HR department and other departments which have sensitive interactions with residents.

  • Task manage as requested; work effectively with teammates and partners to assess the situation/need, compile and analyze research, outline an effective communication approach/strategy, develop key messages and FAQs, as well as use appropriate communication tactics and vehicles to achieve plan goals.

  • Partner with the Cast Housing team to maintain awareness of initiatives; establish and implement international standard corporation and gain appropriate support/buy-in when needed

  • Partner with Security, Safety team, Internal Communications team on the related communications.

  • Manage Housing events, activities and initiatives, such as arrivals events.

  • Maintain communication module (if any), including content, templates, processes and approvals.

  • This role will have a heavy focus on internal events communication and newsletter creation and publication production if the position

Basic Qualifications :

  • Demonstrated operational Guest service experience and Guest service skills

  • Demonstrated strong verbal, written, editing and communication skills

  • Demonstrated abilities to deal effectively with conflicts and manage changes

  • Proven abilities to handle confidential information and work well under pressure in crisis or emergent situations

  • Proven abilities to show an effective working efficiency in a teamwork environment

  • Demonstrated passion for developing others’ strengths

  • Proven strong skills of team working, networking, organizing, and decision-making

  • Proficiency in publishing, graphics design, photo,PPT and video editing software would be a major plus

  • Demonstrated strong skills of multi-tasking and time management skills with attention to detail

  • Demonstrated problem solving and decision making skills

  • Demonstrated follow-through skills

  • Demonstrated strong inter-personal skills

  • Demonstrated focus on continuous improvement and leadership basics

  • Be flexible with work schedule, including evenings, weekends, holidays and other variable shifts

  • Take initiative to analyze all tasks and manage task priority, the ability to complete the task within deadline

  • Enthusiasm for the entertainment and travel industries

Additional Information :


Job ID: 528739BR

Location: ,China

Job Posting Company: Disney Parks & Resorts