The Walt Disney Company Host/Hostess,Guest Services in Shanghai, China

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:

  • Memorable interactions with guests

  • An enjoyable, inclusive and equal working environment

  • A rich training program and a comprehensive range of benefits

  • A broad development platform with opportunities to advance and experience new fields while learning professional management skills

  • Advanced equipment and technology and complete infrastructure

  • An opportunity to create your own happiness through work

As Host/Hostess, Guest Services, you will be proactive with guests to answer questions and be flexible in solving guest situations. You are responsible for handling guest concerns, ticketing issues, lost and found, etc. and introducing attractions and services at Shanghai Disney Resort. You will have a comprehensive understanding of all aspects of operations and become an expert in solving problems.

Responsibilities :

  • Keep safety as the priority

  • Be proactive with guests to answer questions and be flexible in handling guest situations

  • Interact constantly with guests and Cast Members to create Disney memories for our Guests

  • Listen to and resolve guest complaints

  • Handle Lost and Found

  • Enhance the in-park experience by resolving issues, including ticketing challenges

  • Provide baby care & lost children services and operate the Disneytown guest service window

Basic Qualifications :

  • Provide courtesy to our guests with good communication skills and a service mindset

  • A team player and be able to handle problems individually

  • Energetic, patient, positive, proactive

  • Flexible/adaptable (Working in an outdoor environment with varying shift times is required)

  • Fluent Mandarin and English language abilities, both oral and written

  • Be able to handle stressful situations and be able to perform multiple tasks at one time

  • You will obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment training and assessments (including but not limited to On-Job-Training)

Required Education :

High School or above

Preferred Education :

Additional Information :

Work Location

Work location: Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.

Transportation: Metro Line 11 will connect to Shanghai Disney Resort in the future.

Total Rewards

Shanghai Disney Resort wants to provide our Cast Members with benefits and resources that support them while at work and in their personal lives. Shanghai Disney Resort offers a comprehensive total rewards package that includes pay, health benefits, wellness resources, leave benefits, career opportunities and many special offerings and activities that only Shanghai Disney Resort can provide. Together these rewards make up a comprehensive package that helps our Cast Members live well, grow personally and professionally, and get rewarded for the results they deliver.

Shanghai Disney Resort offers Cast Member pay rates that reflect the roles and responsibilities of each job, annual bonus, allowance and premium based on the job functions and weekday or holiday mandatory overtime pay.

In addition to mandatory social benefits, Shanghai Disney Resort provides frontline Cast Members with company dormitory or living allowance, and a meal subsidy. Fully paid leave benefits which help our Cast balance their personal and professional lives is also offered because good health is their most important asset. We offer commercial medical insurance, risk and life insurance, medical check-ups and a series of health and wellness resources and programs to help Cast Members manage, maintain and protect their well-being.

Meanwhile, under Disney’s global benefit system, the Company provides a main entrance pass, which allows Cast Members to bring a specified number of family or friends with them to select Disney theme parks, complimentary tickets, merchandise discounts and other programs unique to Disney.

Working Schedule

• Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays.

• Shanghai Disney Resort offers time off programs so Cast Members can take time to refuel.

Application Process and Expected Onboarding Time

The application process includes the following steps:

1.Login to the Shanghai Disney Resort career portal to apply for a certain position ( )

2.Complete the web-based interview

3.Conduct a phone interview with a Shanghai Disney Resort recruiter

4.If you fit the job requirements, we will invite you to attend an interview event

5.If you are selected for a position, your on-boarding will be in spring 2016


We welcome disabled candidates to apply for our jobs.

Keyword: SHDRexperienced



Job ID: 313127BR

Location: Shanghai,China

Job Posting Company: Disney Parks & Resorts