The Walt Disney Company Host/Hostess Disney Special Activity in Shanghai, China
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:
Memorable interactions with guests
An enjoyable, inclusive and equal working environment
A rich training program and a comprehensive range of benefits
A broad development platform with opportunities to advance and experience new fields while learning professional management skills
Advanced equipment and technology and complete infrastructure
An opportunity to create your own happiness through work
Disney Special Activity Hosts are responsible for providing convenient, careful, efficient one-stop VIP services to all distinguished guests. Starting from the itinerary planning, the guests can feel the magical journey beginning. This exclusive service will offer personalized planning to guests each time they visit Shanghai Disney Resort.
Introduce tour products to guests and Cast Members; communicate product information and policies in-person, by telephone, or email; assist with reservations and required follow-ups
Use all the reservation systems proficiently to process related enquiries, reservations, orders and payments for guests for Premier Tour Services, tickets, hotels and dining. The systems include but not limited to Galaxy, ResPAK, Opera, CRM and etc.
Share related information about Shanghai Disney Resort, and be knowledgeable and up-to-date with Shanghai Disney Resort products and services
Assist guests in planning their visit to Shanghai Disney Resort as well as to provide professional advice based on the group’s preferences
Interact with guests actively in the call and introduce all the benefits to convert the call into a sale to increase and hit the financial target for Premier Tour Services
Communicate and work in collaboration with Park Operations partners and other tour hosts to deliver a magical premier tour experience for guests
Introduce the story of Shanghai Disney Resort during tour delivery, provide itinerary planning and explain services provided
Deliver amazing Guest Service to all distinguished guests on tours visiting the park and anticipate guest needs to provide a seamless experience
Be proactive with guests to answer questions and be flexible in handling any situation
Be able to provide hospitality reception and coordination services with guests at designated outdoor locations, and actively introduce and the regular promotional campaign about the Premier Tour Services to guests
Represent Disney and the Disney brand, and always work in accordance with Disney’s four keys to provide excellent Disney service
Be able complete other relevant work arranged by leadership to support the business development of Premier Tour Services, including new product development, regular promotion activities, etc.
Be able to take the initiative to complete the department's target on time, including telephone skills, guest service satisfaction and the sales performance index
Basic Qualifications :
College degree or above, major in Tourism Management/ Hotel Management/ Public Relation is preferable
1 year work experience in Guest Service industry or sales experience is preferred
Demonstrated capability of communication, coordination and sales skill
Ability to be comfortable with asking questions and explaining product options
Passion in delivering top-level VIP services
A team player and able to handle Guest problems/complaints individually as well as any challenging/emergency situation during the tour
Strong computer proficiencies, including typing skills and the ability to navigate through multiple reservation systems. Knowledgeable in computer programs (Word, Excel, PowerPoint, Outlook)
Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. Adapt to working in different locations flexibly with different shifts and in prolonged outdoor working environment
Fluent Mandarin and English language abilities, both oral and written, are desired, but not a must
You will need to successfully complete and pass all job related training after onboarding
Preferred Qualifications :
Fluent in other languages preferred
You shall obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)
Additional Information :
Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.
Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.
You could take metro Line 11 to Shanghai Disney Resort.
You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status
We welcome disabled candidates to apply for our jobs
About Shanghai Disney Resort:
The resort is home to the Shanghai Disneyland theme park, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.
Job ID: 576409BR
Job Posting Company: Disney Parks & Resorts