The Walt Disney Company Host/Hostess, Disney Concierge Services in Shanghai, China

Disney Concierge Services (DCS) host/hostess is responsible for providing exclusive, convenient and efficient services to Disney Concierge Services guests. Be proactive with guests to answer questions and be flexible in handling the guest situation. Interact constantly with guests and Cast Members to create Disney memories for our guests.

Responsibilities :

  • Ensuring safety is the priority focus

  • Always work in accordance with Disney’s four keys to provide excellent Disney services to Disney guests

  • Call the Disney Concierge Service guest in advance to confirm the meeting location and meeting time as well as the reminder for experiencing the park

  • Use all the Concierge Service systems proficiently to process related enquiry, tickets, issue DPA and other reservations for Concierge Service guests. The system includes not limited to Galaxy, ResPAK, Opera, and etc.

  • Assist guests in planning their visit as well as to provide professional advice based on the group's situation

  • Run cross the park to offer convenient, thoughtful and efficient service to guests purchasing Disney Concierge Service

  • Ensure safety and orders of Parade and Nighttime Spectacular operations to enhance guests’ experience

  • Interact with the Guest actively in the call and introduce all the benefits to convert the call intothe order,contribute efrts to increase and hit the financial target for Premier Tour Services

  • Be proactive withguests to answer questions and be flexible in handling the guest situation during the call

  • Handle the guest complain, be proactive to answer questions and be flexible in handling the guest situation

  • Fill in the daily handover form, collect all guest feedback and interact constantly with on-duty Lead. Complete all the necessary procedure for opening and closing lead

  • Interact constantly with guests and Cast Members and create Disney memories for our guests

  • Wisely and properly handle any emergent situations

  • Deal with any guest situation professionally and friendly

  • Be able to complete other relevant work on leadership arrangements

Basic Qualifications :

  • Physical demand includes prolonged outside activities in diverse weather conditions

  • Physical demand includes prolonged standing

  • Can work under pressure in a fast paced environment

  • Punctual and team work mindset

  • Demonstrated strong partnering skills

  • Passion in delivering top-level services

  • Energetic, patient, positive, proactive

  • Demonstrated capability of communication and coordination

  • Be able to face emergencies calmly and handle them

  • Computer Literacy (Word, Excel, PowerPoint, Outlook)

  • Working schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. Adapt to working in different locations flexibly with different shifts and in prolonged outdoor working environment

Preferred Qualifications :

  • Multilingual other than fluent Mandarin and English is a plus

  • Major in hospitality is preferable

  • Obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)

Additional Information :

Please note:

Shanghai Disney Resort will not authorize anyone or any third party to charge candidate. Please always reach to our official channels or platforms for recruitment relevant information.

Work Location:

  • Your work location is Shanghai Disney Resort in Chuan Sha, Pudong New Area, Shanghai.

  • You could take metro Line 11 to Shanghai Disney Resort.

Total Rewards:

Remarks:

  • You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.

  • We welcome disabled candidates to apply for our jobs.

About Shanghai Disney Resort:

The resort is home to the Shanghai Disneyland theme park, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including front line Cast Members and an innovative development team to help our plans take shape.

Keyword: SHDRexperienced

Job ID: 567696BR

Location: Shanghai,China

Job Posting Company: Disney Parks & Resorts