The Walt Disney Company Disney Store: Senior Cast Member in Norwich, United Kingdom

The Senior Cast Member represents the Disney brand, and engages Guests in magical experiences throughout the Store. Their standards are consistently high and they set the example for exceptional Guest Service. They are a mentor and a role model for Cast Members and they support the store managers to create a high energy work environment, to drive the company’s initiatives and to achieve its goals.

Responsibilities :

  • Contributes to impeccable maintenance of company visual merchandising standards

  • Able to take responsibility for stage movements

  • Participates and monitors standards in delivery, markdowns, recovery and replenishment

  • Provides feedback to Managers and Cast Members to ensure Disney Brand standards are constantly achieved.

  • Takes a proactive role in maintaining Disney brand standards.

  • Maintains a neat and organised Store both on stage and back stage so that product is clearly represented and available for replenishment.

  • Maintains and participates in producing company visual standards to present an outstanding Store environment.

  • Ensures that all new product is on stage so that the Guest experiences the most current assortment.

  • Assists with stock deliveries and replenishment to agreed standards.

  • Participates in markdowns and event set-up.

  • Drives positive results in key performance indicators

  • Provides support and guidance to Cast Members

  • Sets priorities and manages time effectively and efficiently

  • Knows how to provide guest service and which tasks need to be completed in order for the store to achieve sales results(and does them without needing to be asked) using their own initiative

  • Able to stage manage if required Achieves financial and productivity goals, as agreed with the management team,

  • through appropriate actions and use of Guest service behaviours.

  • Sets priorities and manages time effectively and efficiently.

  • Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.

  • Performs effective till transactions that enhance the Guest perception.

  • Great communication with the management team.

  • Demonstrates passion for the Disney Brand.

Basic Qualifications :

  • Passion for interacting with Guests of all ages.

  • Attention to detail and ability to prioritise Guests and tasks.

  • Retail/service experience preferred.

  • Time management and organisational skills.

  • Success in working in a team environment.

  • Good communication skills.

  • Professional appearance.

Preferred Qualifications :

Additional responsibilities and duties will be assigned based on the needs of the business.

Additional Information :

Senior Cast Member vacancy. 16 - 20 hour contract available dependant on experience. Must be fully flexible and have previous retail experience.

Job ID: 551884BR

Location: Norwich,United Kingdom

Job Posting Company: Disney Consumer Products and Interactive Media