The Walt Disney Company Operational Support Engineer, Core Engineering in New York, New York

BAMTECH Media is a place for the creative and the bold. We’re seeking talent across disciplines to join our team. Whether New York City, San Francisco, Manchester or Amsterdam we provide opportunities to elevate your career and transform an industry.

Core Engineering is a horizontal service team providing both tools and guidance across the organization for operations in AWS. We strive to act as a productivity multiplier, providing consulting, operational support and staff augmentation to Application teams to help them to drive their adoption of AWS services in conjunction with their existing infrastructure. We work closely with those groups to offer a "cloud-native" perspective on application architecture, infrastructure, and deployment strategies.

An Operational Support Engineer on the Core Engineering team is responsible for monitoring and working to resolution any operational issues reported with Core Engineering-provided tooling, such as Docker, Jenkins, Logstash, Elasticache and Kibana, and custom tools/services etc. in our AWS platform. This position will report to the Technical Program Manager, and will interact with the Technical Solutions Engineers (TSE), for additional reach-out and guidance to Application teams on an as-needed basis.

Responsibilities :

  • Do you enjoy working with different AWS services, and diving into details on how they interact with each other?

  • Do you have passion for improving the security of the cloud, without ‘getting in the way’ of teams ability to deliver?

  • Do you have great ideas on how to manage AWS security at scale, across multiple teams and services ?

  • Are you excited about helping Application teams to develop and deliver great products like ESPN+ to our customers ?

In this role, you’ll be providing guidance and managing security permissions for our internal Development teams with a particular focus on AWS Security.

You’ll have to negotiate with these teams, to find workable compromises, but you’ll be able to discuss these requests and collaborate with the rest of the Core Engineering team, to help to find a workable solution.

You’ll also be helping us to improve our own internal Security-management tooling.

This position will require some familiarity with other DevOps tools such as CloudFormation, Jenkins, Github and Puppet, as you will be asked to assist with other support questions as needed as well.

Above all, here are the qualities that we are looking for in a great candidate:

You can find ways to turn “maybe” into “yes”

You are interested in helping our teams to move forward with their development work.

If you are interested in learning and growing your skills, we would love to help you to achieve those goals, while you help us to support our Application teams.

Basic Qualifications :

  • 2+ years ‘ experience supporting or working in DevOps teams

  • You’re practical and personable, with an ability to communicate with engineers.

  • You are keen to continue to learn about various AWS Services, and how App teams are using them.

  • You have hands-on AWS Security/IAM administration experience, particularly IAM Policies, in support of multiple teams.

  • We work with external partners, and with Cloud and Datacenter services, so familiarity with SSL Certificate management, VPC networking, Security Groups/Firewalling and DNS would be useful.

  • Experience with AWS services, such as EC2, ELB, ECS, ACM, IAM and CloudFormation.

  • Experience with DevOps tools such as CloudFormation, Jenkins, Github, Puppet (or similar)

Preferred Qualifications :

  • AWS Certification.

  • You have had to work with teams in regulated environments such as PCI or HIPAA

  • Windows Server experience. (We are a Linux environment, but there’s always a ‘special snowflake’ application somewhere)

Company Overview :

BAMTECH is a streaming technology joint venture between The Walt Disney Company, Major League Baseball Advanced Media, and the National Hockey League. BAMTECH handles streaming for numerous partners, some of which include, HBO, MLB, NHL, Eurosport, ESPN, and World Wrestling Entertainment.

Fans demand access to content on their own terms on any device, anytime, anywhere. We are those fans. As a result, the BAMTECH Media team helped pioneer live event streaming over the Internet in 2002 for Major League Baseball. The passion to improve that experience led to many impressive firsts: the first 720p or “HD Ready” stream, the consecutive record for concurrent streams and the first stream in 8K ultra HD. Today, BAMTECH has a proven, scalable platform that powers direct-to-consumer applications for leading entertainment brands; and is now a major player in sports and eSports rights acquisition.

Job ID: 508734BR

Location: New York,New York

Job Posting Company: The Walt Disney Company (Corporate)