The Walt Disney Company Disney Store - Store Manager in McLean, Virginia
The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores www.DisneyStore.com, www.disneystore.co.uk, www.disneystore.fr and www.disneystore.de. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit www.disneyconsumerproducts.com/press/us/disneystore or follow us at www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.
Responsibilities : The Store Manager supervises and participates in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has “The Best Retail Experience in the World”. This is done through consistent exceptional Guest Experience, development of the Cast and Store Leadership Team, maintaining of Store visual standards as well as compliance with established policies and procedures. This is a full-time, exempt position.
Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand
Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand
Supports and participates in initiatives that give back to the community to promote the Disney brand
Works in collaboration with internal and external Disney Team to leverage synergy opportunities across functions and businesses
Considers impact of actions on individual, team and the organization.
Drives the recruitment, retention and development of a diverse range of talented people
Strengthens others through consistent coaching and feedback while driving productivity and morale of the team.
Supports an environment that encourages creative thinking and supports risk taking
Holds self and others accountable to high performance standards while providing Guests with memorable experiences
Develops strategy and helps to translate into specific priorities, objectives and action plans
Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)
Manages time, projects, processes and resources to produce desired outcomes
Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy
Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Ability to communicate effectively with all levels, even under pressure
Demonstrated ability to develop and lead a team that drives results
Proven ability to create a positive work environment
Ability to listen to feedback and take constructive action
Must maintain a professional appearance and adhere to Disney Store grooming guidelines
Ability to read, write and effectively communicate in the English language
Basic Qualifications :
Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
Occasional overnight travel may be required
Must be able to submit verification of legal right to work in the United States
Must be at least 18 years of age
Preferred Qualifications :
Three to five years experience in specialty retail in a leadership role
Ability to speak fluently in another language in addition to English
Comfortable storytelling in front of large groups of people
Required Education :
- High School Diploma or equivalent
Preferred Education :
- College Degree or equivalent
Additional Information :
This position is with Disney Stores USA, LLC. This position is with Disney Store Puerto Rico, LLC.
Job ID: 535904BR
Job Posting Company: Disney Consumer Products and Interactive Media