The Walt Disney Company Associate Manager, Digital Business in Lantau Island, Hong Kong

The Assistant Manager, Digital Business HKDL is accountable for daily operations of all digital products. This includes overseeing web and mobile app (digital products) operations together with ongoing enhancement initiation and implementation. This role will have to liaise with multiple internal parties and external vendors in smoothing product implementation so as to realize online revenue goals. This role requires deep understanding in website day-to-day operations, user behavior study and web analytic. By performing analysis on all these areas, digest and prepare presentation deck to reflect the fact and formulate action items to optimize and enhance digital products. On a daily basis, support and coordinate on all digital product incidents. Helping the team to expedite on top priority incidents and serve as a business escalation point.

Responsibilities :

  • Monitor and support all digital products on a day-to-day basis. Identify potential improvement areas to optimize business operations

  • Participate in digital projects end-to-end, including requirement collection and project implementation across different Line of Businesses in achieving the projected business value

  • Follow through incidents’ resolution and Change Request (CR) and provide visibility to the leader, seek for support in case of any roadblock or gaps

  • Champion the communication with Line of Businesses from junior level to executive level

Basic Qualifications :

  • Bachelor degree holder with minimum 3 years of experience, experience in e-business and travel or website management is preferred

  • In-depth knowledge of online technology, user experience and daily website and mobile app maintenance

  • Experience in SEM and SEO and website content management

  • Sound project implementation skills, including UAT coordination

  • Familiar with Mainland Chinese market will be an advantage

  • Excellent command of written and spoken English and Chinese, including both Cantonese and Putonghua

Job ID: 549575BR

Location: Lantau Island,Hong Kong

Job Posting Company: Disney Parks & Resorts