The Walt Disney Company Telecom Customer Services Support in Lake Buena Vista, Florida
The Telecom Customer Svcs Support will provide financial and administrative support for the Mobility Services team. The individual will be responsible for responding to, auditing and processing billing inquiries and monthly charges. The Telecom Customer Svcs Support will also develop monthly usage and summary reports, as well as analyze and identify trends.
Establish and maintain reporting tools to track monthly/annual trends and usage patterns.
Provide detailed reports around cost/usage/trends.
Conduct monthly billing reviews and audits to identify potential savings as well as optimum rate plan matrix for flat rate vs unlimited users.
Respond to requests and billing inquiries on behalf of end users
Interact with vendors and support teams to identify and resolve issues
Assist with projects related to upgrades, device decommissioning, and process efficiencies
Assist with establishing processes, developing and updating training documentation for existing and future growth
Required Education :
A high school diploma, appropriate certifications, or equivalent work experience
Job ID: 546619BR
Location: Lake Buena Vista,Florida
Job Posting Company: Disney Parks & Resorts