The Walt Disney Company Director, Operations Data Analytics & Device Management in Lake Buena Vista, Florida

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Who We Are:

Walt Disney Parks and Resorts is one of the world’s leading providers of family travel and leisure experiences, giving millions of guests each year the chance to spend time with their families and friends, making memories that last a lifetime. As a part of the Operations Analytics & Device Management team you will be joining a group of seasoned, dedicated technologists solving a range of interesting problems in innovative was in an exciting and dynamic industry.

What You Will Lead:

Through your strategic vision and leadership you will develop, deliver, enhance data sets enabling the Walt Disney Parks & Resort teams to make appropriate decisions specific to systems availability, release quality & timeliness & evolving into the internet of things driving operational improvements & improved relationship with our technology & business partners.

Responsibilities :

  • Lead the Operations Analytics & Device Management function for Walt Disney Parks & Resorts Technology, including Mobile Device & Digital Sign Operations, Operations Data Analytics, Process Engineering & Governance.

  • Develop IoT operations strategy & execution leveraging data driven techniques to scale support & operations throughout the Parks & Resorts physical environments.

  • Data Strategy & pipeline development for operations data (monitoring & logging) to suite all WDPRT with measurable targets to reduce MTTR & improve overall system availability, keep release quality high & on time.

  • Develop & execute a ESM/ITSM function focused on lean process engineering & detailed process governance to measure overall WDPRT segment availability, operational throughput & change success rates.

  • Developing business alignment on the definitions of WDPRT operational success & key performance metrics.

  • Lead Mobile Device function for Walt Disney Parks & Resorts Technology including Mobile Device Strategy & Mobile Device Operations.

  • Lead the Mobile Device Strategy owning mobile cast devices & digital signs, to provide long term, low cost solutions to our mobile devices including remote administration of the devices, monitoring & availability statistics of the devices, a common device strategy & roadmap along with a strong business alignment ensuring that roadmaps across the portfolio are converging: business need to technology solution.

  • Develop and execute a Mobile Device Operations focused on clear & concise operational metrics, centralized support leveraging other WDPRT operations teams, standard identification & escalation of issues & producing a mobile device lease strategy aligned with the needs of our business partners.

  • Partnership across the Systems Engineering & Operations teams in leading major incident management on live triage calls in a shared executive on-call rotation.

Basic Qualifications :

  • 10+ years of relevant experience in IT/IS management.

  • 3+ years leading delivery of delivering IT solutions in an outsourced environment

  • Demonstrated technical experience in Advanced Analytics & Machine Learning, Data Visualization and Reporting

  • Demonstrated experiencing in data strategy, planning & delivery for enterprise-scale solutions.

  • Demonstrated experience in operations & production support for enterprise-scale technology solutions.

  • Demonstrated expertise in leading triage & integration functions on enterprise-scale solutions.

  • Demonstrated superior critical thinking skills and experience in strategic planning and execution of technology architecture roadmaps

  • Demonstrated experience in delivering results in a multi-sourced vendor environment, with delivery partners on & off-shore.

  • Proven ability to manage and facilitate annual operating plans and 5 year plans.

  • Proven ability to inspire, motivate and lead a team to produce quality work in the development of solutions as well as the ability to develop teams and mentor staff.

  • Demonstrated inclusive leadership that embraces diversity. Ability to develop geographically and otherwise diverse highly technical teams.

Preferred Qualifications :

  • Technology experience in the hospitality/travel industry.

  • Proven leadership within a complex organization holding a high profile global brand

  • Demonstrated experience supporting solutions in International regions.

Required Education :

  • Bachelor of Science in Computer Science, Computer Engineering, or related discipline.

Preferred Education :

  • Masters in Computer Science, or related engineering discipline.

Company Overview :

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Job ID: 532739BR

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Parks & Resorts