The Walt Disney Company Bell Services/Dispatch & Valet - Full Time in Kapolei, Hawaii

Bell Services include working in one of the following positions: Bell Person, Dispatch or Valet. These front-line Cast Members greet our guests demonstrating the Aulani spirit. Bell Services Cast Members will assist arriving and departing guests with transporting luggage to and from guest rooms and Valet Cast Members will assist with parking/retrieving all types of guest vehicles, as needed. During 3rd shift, Cast Members may be required to perform job functions for both roles. They are also responsible for the storage and care of guest property. Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity.

Responsibilities : Bell Services

  • Transport guest luggage including but not limited to Rooms/Vehicles/Storage

  • Care and Storage of guest property

  • Deliver items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)

  • Assist Valet Booth/Bell Desk when necessary- including heavy use of phones and basic computer skills

  • Dispatches Bell person and takes calls

  • Greets Guests at the Resort entrance and radio in arrivals

  • Dispatch role manages Bell Services/Valet Cast Members

  • Greet Guests with positive, friendly and helpful attitude

  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Dispatch

  • Assist Valet Booth/Bell Desk when necessary- including heavy use of phones and basic computer skills

  • Dispatch Bell person and takes calls

  • Greets guests at the resort entrance and radio in arrivals

  • Dispatch role manages the workflow of Bell Services/Valet Cast Members

  • Greet guests with a positive, friendly and helpful attitude

  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Valet

  • Assist arriving and departing Guests with their vehicles, including but not limited to, driving and parking all types of vehicles (manual transmission driving knowledge required)

  • Valet Captain dispatches Valets, processes payment and secures keys

  • Greet Guests with a positive, friendly and helpful attitude

  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Basic Qualifications :

  • You must be at least 18 years of age to be considered for this role

  • Excellent communication skills and high guest service expectations

  • For Valet role:

  • Must have a valid driver’s license

  • Clean driving record for the past 12 months (no moving violations)

  • Ability to drive manual/automatic transmission

  • May be required to work Graveyard shifts if needed

  • Prolonged standing for two to three hours at a time and heavy lifting may be required

  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications :

  • Previous experience in a Hotel/Resort environment

  • Previous experience working in a parking service type facility (i.e. airports, business office building, private parking structures)

  • Bilingual preferred- Knowledge of Hawaiian/Japanese language

  • Previous computer and/or cash handling experience

Additional Information :

SCHEDULE AVAILABILTY

This role is Full Time and requires full availability. Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year.

SUBMITTING YOUR APPLICATION

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IMPORTANT:

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Keyword: AULANI CASTING, AULANICASTING

Job ID: 549649BR

Location: Kapolei,Hawaii

Job Posting Company: Disney Parks & Resorts