The Walt Disney Company Guest Experience Mgr-Custodial in Hilton Head, South Carolina

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

This is a salaried role at Disney’s Hilton Head Island Resort (DVC). The GEM-Custodial will provide leadership to our public area Cast & warehouse operation. They will also be responsible for assuming the 2nd shift Resort Duty Manager responsibility a couple nights a week. There will be an emphasis on both on and off stage public area cleanliness, railroad schedules, exterior building cleanliness, utility assignments, Guest Service and satisfaction ratings, financial objectives, and inventory control. They will provide direction, coach, develop and lead Cast Members to provide excellent Guest and Cast Service. They will consistently deliver on the Disney Leader Basics and Disney Service Basics, the Disney Leadership Competencies and technical aspects of the role.

Responsibilities :

  • Responsible to manage the day to day Custodial Operation at Disney’s Hilton Head Island Resort

  • Coach, develop, lead and inspire a diverse team of hourly Cast Members to provide exceptional Cast and Guest service

  • Assume the 2nd shift Resort Duty Manager responsibility a couple nights a week

  • Support the warehouse operation with ordering, pars, and SAP technical support

  • Increase focus on local costume inventory management

  • Responsible for maintaining public area cleanliness (including railroad schedules, exterior building cleanliness, utility assignments & on and off stage cleaning), waste management, and recycling.

  • Responsible to create and maintain hourly work schedules by partnering with Labor Manager

  • Model the Four Keys Disney Service Basics and the Disney Leader Basics

  • Ensure Cast Members are delivering on public area cleanliness standards. Coach and recognize to drive continuous improvement

Basic Qualifications :

  • Internal candidates must meet transfer guidelines

  • Exemplary demonstration of the Disney Service Basics

  • Consistently showcase application of the Disney Leader Basics behaviors in current role

  • Motivate and inspire Cast Members

  • Capacity to multi-task, follow-through and attend to details

  • Computer proficient (will succeed using Workbrain, SAP, Lilo and the Hub)

  • Successful use of communication technology tools (radio/direct connect, email and instant messaging)

  • Adaptable to new technology and change

  • Effective verbal and written communication and presentation skills

  • Proven dependability and reliability

  • Demonstrated coaching and leadership skills (ability to manage conflict/resolution)

  • Ability to display a high level of enthusiasm in leading a team

  • Flexible to adjust work schedule according to operational needs (including weekends, second shift and holidays)

Preferred Qualifications :

  • Minimum one year resort and/or water park experience in Custodial, Housekeeping, Front Office, and/or Recreation

  • Clear understanding of interconnected relationships of all lines of businesses within a resort

  • Ability to be proactive, resourceful, and flexible in addition to being a self-starter with proven initiative

  • Demonstrate problem solving skills, as well as continuous improvement process

Required Education :

  • High School Diploma (or equivalent)

Preferred Education :

  • Bachelor's Degree in Hospitality Management, Recreation or related discipline

Additional Information :

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

Job ID: 539859BR

Location: Hilton Head,South Carolina

Job Posting Company: Disney Parks & Resorts