The Walt Disney Company Sr Program Manager in Glendale, California

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

DTSS Enterprise Technology group is looking for a Project/Engagement Manager to join our growing team! The Platform Project Manager will manage the delivery of ServiceNow solutions to a diverse customer base and will coordinate tasks across all teams in the organization. They will work closely with our clients to understand their needs and deliver solutions accordingly.

​The role includes management of ServiceNow projects, including requirements gathering, resource planning, client and team communication, quality assurance, documentation and product delivery. The role will integrate best practices of efficient project management to deliver on schedule, to cost, quality and scope.

The Project Manager is central to client relationship strategy, providing regular status updates of assigned projects, managing change requests and communicating any solution issues/impacts. This position will also seek out new opportunities and projects across the client organizations

Responsibilities :

  • Responsible for managing the successful delivery of Agile projects to a diverse client base

  • Utilize a best in class SCRUM methodology to be followed by all teams working on the project, which will include a step by step guide for all the major project activities

  • Act as ScrumMaster, conducting SCRUM meetings as required (Sprint Planning, Daily Scrum, Sprint Review, and Retrospective meetings)

  • Empower the team to self-manage and be high performing, meeting project commitments

  • Maintain and communicate metrics on team performance, recognize and track spikes, monitor team velocity to ensure reliable, right-sized estimates and sprint commitments

  • Assess level of effort based on identified business requirements, including hours, timeline, and cost estimates

  • Work with development teams to create time estimates for fully scoped projects

  • Assist in assembling project teams/resources that ensure the required skills and level of resource are obtained or identified for future activities within the project

  • Develop requirement specifications (stories) and support documentation, including process mapping, meeting minutes, glossaries, data dictionaries, non-functional requirement specifications, technical design, systems testing, and implementation activities

  • Document all efforts in the system, deliver product status reports to senior management

  • Communicate frequently with executive leadership to provide project risk analysis, status, and requirements that may impact strategic direction

  • Maintain the project plan ensuring that the project is proceeding in line with agreed-upon milestones and that they have the appropriate level of visibility within the management teams

  • Achieve quality delivery on all projects, including delivery on schedule, within specifications, and containing project scope and costs within the allocated budget and associated tolerances

Basic Qualifications :

  • Project Management: 7 years

  • Business Analysis: 5 year

  • ServiceNow Platform / Product Implementation experience required

  • SCRUM Certification (CSP or CSM preferred, CSPO accepted)

Preferred Qualifications :

  • ServiceNow SDLC/Agile Development application

  • ServiceNow PPS apps

  • Microsoft Project

  • JIRA

  • PMP Certification preferred

  • ITIL Foundations Certification preferred

  • ServiceNow Certifications

Required Education :

  • Bachelor's Degree

Job ID: 550148BR

Location: Glendale,California

Job Posting Company: The Walt Disney Company (Corporate)