The Walt Disney Company Senior Manager, Account Management in Glendale, California

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Yellow Shoes is the award-winning, in-house agency that develops creative strategies and solutions to support Walt Disney Parks & Resorts. Yellow Shoes is dedicated to helping drive the business while effectively communicating and building the Disney brand. Our competitive advantage is an intimate knowledge of, and unique integration within, each individual Parks & Resorts business. Account Management serves as the bridge between the Marketing & Sales Strategy leadership on each business, and the creative teams (both internal Disney and external agencies) supporting it, adding value to the marketing and the creative direction.

Responsibilities :

  • Responsible for Account Management work on multiple WDPR businesses, including creative strategy development, budget management, and execution

  • Effectively balance responsibility for independent project work while also leading and developing direct reports

  • Able to develop, and coach team members to develop, creative strategy resulting in clear and compelling creative briefs based on strong business and consumer insights

  • Develop high detailed annual calendar of programs by business

  • Demonstrate problem solving and analytical skills, including the ability to assess a situation, form logical/reasoned assumptions and conclusions, and articulate recommendations

  • Effectively partner with internal agency peers and external agency groups to develop creative solutions that deliver on the brief

  • Champion, enable, and nurture creativity

Basic Qualifications :


  • Effectively work across client-facing and internal Account Management groups including account, project management, traffic, and business affairs

  • Demonstrate strong leadership, providing on-going and actionable coaching to each team member to ensure all continue to elevate their performance and professional development

  • Drives creative process, ensuring a smooth and effective operation with a reputation for excellence, and earning respect of creative teams for bringing out their best work

  • Passionate champion for the individual businesses within the agency, keeping leadership informed of key development and accomplishments

  • Effectively contribute to agency culture and innovation


  • Develop strong peer and executive level client relationships, earning their trust and respect

  • Perceived as a valuable “go to” partner in achieving client business and marketing goals, proactively works to develop strategic recommendations to address key business issues

  • Demonstrate deep knowledge of client products, competitors, and industry – apply this knowledge when counseling client peers/executives during planning and creative reviews

  • Oversee assignments from beginning to end, keeping clients updated, and engaging leadership as necessary to maintain momentum toward deliverables and deadlines

  • Address client and agency conflicts and solve them in the most efficient way with an outcome that is acceptable to the client and agency

Interpersonal Skills

  • Strong communication skills, able to effectively influence peer and executive level clients

  • Ability to handle multiple assignments on multiple businesses with excellence; effectively planning and prioritizing

  • Strong team builder with both internal and external agency partners

  • Drive high accountability, ensuring team commitments are achieved

  • Innate curiosity and desire to learn to keep current on the pulse of the ad industry

  • Share best practices across agency to help make broader group more effective

  • Committed to continuous improvement; seek and act on feedback from agency leadership

Preferred Qualifications :

  • Minimum of 5-7 years of marketing, advertising agency, or related business experience

  • Proven knowledge of brand management and advertising for consumer brands

  • Understanding and working knowledge of consumer research tools and methodologies

  • Deep understanding of variety of communication mediums including video, print, digital, email, collateral, OOH, and the production process supporting each

  • Strong communication (verbal & written), relationship, and problem-solving skills

Required Education :

  • Bachelor’s Degree or equivalent

Additional Information :

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

Job ID: 511069BR

Location: Glendale,California

Job Posting Company: Disney Parks & Resorts