The Walt Disney Company Product Manager in Glendale, California
Walt Disney Parks & Resorts Digital (DPRD), a division of the Walt Disney Company, creates world-class immersive digital experiences for Walt Disney World, Disneyland Resort, Hong Kong Disneyland, Disneyland Paris, Shanghai Disney Resort, Disney Cruise Line and Disney Vacation Club. DPRD is responsible for the end-to-end Guest experience for all digital-led initiatives globally, across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business.
The Disney Parks and Resorts Digital team has responsibility for the end-to-end, digital-plus-physical Guest experience for all digital-led initiatives globally, across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business. The team is responsible for concept development, defining and executing these initiatives in collaboration with Operations Integration, Site Operations, Technology, Consumer Insights, Walt Disney Imagineering, Finance and Human Resources. Additionally, the team also builds all digital experiences to grow e-Commerce (both consumer direct and digital travel trade) for Marketing & Sales globally.
Digital-led initiatives are those where the digital capability, whether powered through PC, tablet, mobile, wearables, Magic Band, virtual assistants, or even a Guest's personal technology, are the key driver of end-to-end digital-plus-physical experience for both our Guests and Cast. As our physical and digital worlds continue to converge, the team will work with Site Leadership, Ops Integration, Technology and Walt Disney Imagineering to prioritize these digital-led initiatives that take best advantage of digital tools and technologies and create the greatest impact on the overall Guest experience.
Responsibilities : This position will be part of the Reference NLP (Natural Language Processing) team, where we are focused on the vision of extending a distinctly Disney conversational experience that quickly and accurately connects our guests to answers / assistance at any place, at anytime, and on any device, so that they can enjoy the memories and moments at our world-class destinations. The Product Manager will be leading the strategic direction of our NLP platform by working closely with operations, design, analytics, engineers and executive teams to develop, launch & improve our artificially intelligent experiences across various channels (App, IoT, Mobile Assistance) and across various lines of businesses in order to grow business opportunities for DPRD.
The ideal candidate will be data-driven, customer-centric, highly communicative and will have a strong product management with the ability to work extremely effectively in a matrix organization and deliver high quality, simple products and applications that guests love.
Support the team with documentation, industry research, reporting/analytics, project logistics, testing, and general coordination of feature launches/enhancements
Work with development teams by ensuring they have a deep understanding of the product objectives and priority, and helping the teams translate the product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, Guest prioritized needs, etc.)
Partner with key stakeholders (pricing, revenue management, marketing, sales, operations, etc.) to build and manage scope expectations as well as across other product lines/destinations/brands within DPRD to ensure a seamless Guest experience across touch points
Collaborate with our Innovation & Consumer Research teams to turn prototypes into pilots in order to derive meaningful insights for product launch improvements
Basic Qualifications :
4+ years of experience working in product management
Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases
Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships, and the capability to interact within all levels of the organization
Exceptional verbal and written communication skills, with an ability to communicate and influence decision making with all levels in the organization (business, executive, technical)
Engineering or design background
Demonstrated passion for innovation and emerging digital technologies
Demonstrated ability to drive innovation
Ability to communicate and rally teams and individuals around a vision
Ability to package, pitch and sell innovative thinking
Strong customer empathy and passion for building first-class experience for Disney guests
Data-driven decision making and history of instrumenting and interpreting A/B tests
Experience with Natural language understanding (NLUs) platforms, chatbots, machine learning, data science or big data
Preferred Qualifications :
- Experience with entrepreneurship or start-ups is a plus
Job ID: 532566BR
Job Posting Company: Disney Parks & Resorts