The Walt Disney Company Disney Store: Loss Prevention Associate (FT) in Chicago, Illinois

The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores , , and . Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit or follow us at and .

Responsibilities : The Loss Prevention Cast Member is a Full-Time, Non-Exempt position and reports to the Loss Prevention Neighborhood Manager.

For Our Guests:

  • Uses creativity, language, technology and product to bring stories to life for Guests

  • Asks open ended questions and listens to Guests’ stories

  • Engages Guests of all ages allowing them to experience Disney stories in a new and creative way

  • Spends the majority of time Onstage engaging with Guests, acting as a proactive theft deterrent while monitoring entrances/exits and high theft areas in the Store

For Our Cast Members:

  • Assists Store Leadership Team and/or Guests in response to Electronic Article Surveillance (EAS) activations

  • Facilitates the training and proper use of the EAS and camera equipment as applicable; monitors equipment to validate functionality

  • Identifies situations that create the opportunity for loss/theft. Works with LP Neighborhood Manager to investigate reported concerns and find solutions to loss opportunities

  • Develop LP Cast Members through teaching and providing effective feedback on their role and responsibilities

  • Conducts bag/package/coat inspections for Cast Members exiting the Store

For Our Communities:

  • Deters, leads the response to, and communicates issues of civil unrest/disturbance

  • Interacts with Mall Security and Local Law Enforcement as appropriate

  • Participates in Company sponsored events that integrate the Disney brand into the local community

  • Supports initiatives that give back and have a positive impact on the internal (Store) community and the external community

For The Company

  • Works in a way that is fair, honest and trustworthy by being a role model

  • Ensures completion of daily perimeter checks of the Store to identify potential physical security risks

  • Monitors and ensures compliance with all P&Ps to protect Company assets and to comply with policies and procedures, federal, state/provincial and local employment laws

  • Completes and reviews Loss Prevention reports as appropriate

  • After completing Company training and certification, will detain shoplifter(s) as applicable.

  • Interacts with suspected/detained shoplifters and validates facts involved with theft situations

  • Works with the LP Neighborhood Manager/Sr. Representative on prosecution decisions

  • Interacts with Law Enforcement and courts as required during the prosecution process

Basic Qualifications :

  • Ability to prioritize Guests and tasks

  • Attention to detail

  • Demonstrated time management and organizational skills

  • Demonstrated success in working in a team environment

  • Job may require lifting boxes that weigh up to 40 pounds and climbing a ladder

  • Must maintain a professional appearance and adhere to Disney Store grooming Guidelines

  • Must be available a minimum of three (3) days during the week and open availability on Saturday and Sunday. Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts

Preferred Qualifications :

  • Minimum twelve months Loss Prevention/Security experience within a retail environment

  • Has a thorough understanding of Loss Prevention and Security procedures, regulations and practices.

  • Has an understanding of basic Safety practices and procedures

Required Education :

  • High School Diploma or equivalent

Job ID: 583259BR

Location: Chicago,Illinois

Job Posting Company: Disney Consumer Products and Interactive Media