The Walt Disney Company Sr Omni-Channel Analyst in Celebration, Florida

Consumer Insight, Measurement & Analytics (CIMA) is part of the Global Marketing & Sales organization within Walt Disney Parks and Resorts (WDPR). CIMA influences decision making with integrated, objective, and actionable insights. Within CIMA, the Digital & Travel Operations Analytics (DTOA) team provides analysis across the primary modes used by Guests/clients for vacation discovery, planning, transacting, and management to enable decision making and optimization.

The Senior Omni-Channel Analyst is a key contributor to the Omni-Channel Analytics team. He/she will have the opportunity to work with large data sets and cloud environment tools establishing an expertise in a specific line of business. In order to succeed in the role, the Senior Omni-Channel Analytics Analyst must possess a passion for diving into data, preparing reports, finding insights, understanding implications, and making impactful recommendations to improve business performance and/or Guest satisfaction at the pace of business. In order to excel in the role, the Senior Omni-Channel Analytics Analyst must further the analytical sophistication of the team.

The position reports to the Sr. Manager, Omni-Channel Analytics and may or may not have direct reports.

Responsibilities : The Senior Omni-Channel Analyst’s key responsibilities include, but are not limited to, the following:

Data Preparation

  • Work with business partners to determine needs and requirements

  • Identify and document data requirements to support both ongoing and ad hoc analysis

  • Learn new data sets to develop an expertise in those data sets

  • Partner with Data Services team to document and automate data processes

Data Analysis and Insights

  • QA data to ensure accuracy

  • Analyze and mine data to find opportunities in time allotted

  • Undertake proactive and reactive ad-hoc requests as needed

  • Make business recommendations based on the data findings

  • Drive more efficient and sophisticated analytical insights

Analysis Distribution

  • Design effective and impactful reports and visualizations for both large and small scale distribution

  • Create presentations to highlight recommendations and tell the story

  • Ensure partners understand the analysis presented

Analytical Innovation

  • Drive efficiencies to current processes through tools and processes

  • Increase the level of sophistication of analyses through statistical, machine learning, and artificial intelligence techniques

Basic Qualifications :

  • Ability to excel in a fast-paced, complex, and ambiguous business environment

  • Ability to deliver work on-time with a “get stuff done” approach

  • Team player mentality

  • Act as a steward for data governance and processes

  • Attentiveness to detail

  • Desire to learn and grow with an organization

  • Proficiency in Hive, SQL, MySQL, Python, and/or R programming languages

  • Proficiency in Microsoft Office suite

  • Proficiency with business intelligence tools such as Tableau

  • 5+ years of relevent experience

Preferred Qualifications :

  • Ability to apply statistical rigor to analyses

  • Experience with “big data” environments and tools

  • Experience with digital and contact center data and analytics

  • Experience with hospitality data and analytics

  • Experience with text mining and natural language processing

  • Experience with machine learning and artificial intelligence

  • 7+ years of relevent experience

Required Education :

  • Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc

Preferred Education :

  • Master’s degree in an analytical/quantitative field or equivalent

Job ID: 546575BR

Location: Celebration,Florida

Job Posting Company: Disney Parks & Resorts