The Walt Disney Company Seasonal/Full-Time Cruise Vacation Agent, Disney Cruise Line (Florida) in Celebration, Florida

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true. The starting pay rate for this position is $13.40/hour.

Responsibilities : Communicate with Guests and Travel Agents via inbound contact mediums regarding product availability, pricing, and other services offered through Disney Cruise Vacations. Create magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Meet or exceed established performance metrics associated with the position.

Basic Qualifications :

  • Highly-motivated, professional Sales and Guest service oriented, ability to work independently and adapt to change

  • Ability to use sound judgment and decision making through the sales quote, booking, and planning processes

  • Proven Sales with a minimum of 1 year experience

  • Must be able to meet departmental service levels and revenue goals

  • Demonstrated effective verbal communication skills

  • Demonstrated computer proficiency within a Windows environment, and the ability to learn new programs quickly

  • Demonstrated ability to adhere to rigorous scheduling requirements

  • Willingness to adapt to a constantly evolving product and environment

  • The Seasonal role requires the ability to be flexible with work schedule, including weekends and holidays. Season begins December 2018 and ends March 2019

  • The Full Time role requires the ability to be flexible with work schedule, including weekends and holidays

Preferred Qualifications :

  • Ability to speak Spanish

Required Education :

  • High school diploma or equivalent

Additional Information :

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Job ID: 588416BR

Location: Celebration,Florida

Job Posting Company: Disney Parks & Resorts