The Walt Disney Company Manager, Workplace Services in Celebration, Florida

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

The Manager Workplace Service provides guidance, direction, and oversight to Service Managers and is responsible for the overall strategic direction and vision for multiple IT services.

This position is the leadership focal point for communicating overall strategy to IT organizations and Business Segments and ensures standards and best practices are defined for Service Managers. This includes defining standards and best practices for requirements gathering, managing solution design, pricing, contracts, suppliers, budgets, service changes and working closely with Legal, Finance, Contract, TRM, and Sourcing organizations. The Manager Workplace Services will also partner with other IT leaders and Architects to define comprehensive strategic roadmaps and will ensure that appropriate visibility and participation occurs in key planning and project related meetings requiring leadership experience.

Responsibilities :

  • Provide leadership, guidance and direction to Service Line Managers

  • Standardize processes and procedures for Service Line Manager responsibilities

  • Define overall strategy and roadmap for mulitiple IT Services

  • Oversee all business aspects of each service including planning, budget, allocations, marketing and communication

  • Negotiate and maintain contract SOWs, pricing, and support models for appropriate service providers.

Basic Qualifications :

  • 7+ years of professional IT management experience relating to Client Services

  • Demonstrated ability to lead, coach ,and manage others

  • 5+ years using a standard project management methodology

  • 5+ years successfully developing IT standards and roadmaps

  • Advanced service management and project management skills and experience

  • Advanced relationship management skills and experience

  • Experience managing large scale IT initiatives

  • Demonstrated ability to facilitate meetings to plan use of new technology

  • Demonstrated ability to effectively market and communicate IT Services

  • Strong Customer service skills with the ability to interact with business and IT Leaders

  • Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems

Preferred Qualifications :

  • Experience with the management of high value and/or complex IT outsourcing contracts, financial analysis, and business risk analysis

  • Demonstrated IT Leadership experience

Required Education :

  • BA/BS Degree in Information Technology related field, or equivalent work experience

Job ID: 551641BR

Location: Celebration,Florida

Job Posting Company: The Walt Disney Company (Corporate)