The Walt Disney Company Account Manager in Celebration, Florida

Yellow Shoes is the award-winning, in-house agency that develops creative strategies and solutions to support Walt Disney Parks & Resorts. Yellow Shoes is dedicated to helping drive the business while effectively communicating and building the Disney brand. Our competitive advantage is an intimate knowledge of, and unique integration within, each individual Parks & Resorts business. Account Management serves as the bridge between the Marketing & Sales Strategy leadership on each business, and the creative teams (both internal Disney and external agencies) supporting it, adding value to the marketing and the creative direction.

Account Manager will excel in all of the following key areas…

Responsibilities : The Work

  • Understand business needs, ensuring strategy is sound and providing solutions that address the business problems/opportunities that clients are asking the agency to help solve

  • Set agency up for success by managing client expectations, project timing, and direction; and distill direction in a way that simplifies complexity for the rest of the agency

  • Lead creative strategy based on relevant consumer insights and strong business acumen… resulting in a clear, actionable, and insightful brief to activate creatives

  • Partner with Project Management, who will own the projects from beginning to end, keeping clients updated, and engaging leadership as necessary to maintain momentum toward deliverables

  • Maintain assignment budgets… track to ensure work isn’t exceeding approved funds and elevate any potential budget risk to leadership in a timely fashion

  • Work closely with internal agency peers to contribute to the development of creative solutions that deliver on the brief and move the business forward

  • Capture client feedback in timely, written form to move deliverables closer to finalization


  • Live the client’s brand… thoroughly understand how it is performing, key challenges & opportunities, how/why consumers use it, upcoming strategic priorities, etc.

  • Serve as the day-to-day resource for client and discipline partners on all aspects of projects

  • Build an effective relationship with the client and discipline partners through combination of face-to-face interactions and electronic communications

  • Demonstrate leadership under fire… exhibiting professional maturity and ability to escalate client difficulties as appropriate

Basic Qualifications :

  • 5-7 years of professional marketing, ad agency, media, or related experience

  • Working knowledge of communication mediums including video, print, digital, email, collateral, OOH, and the production process supporting each

  • Ability to lead projects, owning the details and timelines from inception to distribution

  • Effective communication (verbal & written), relationship, and problem-solving skills

  • Effective listening and communication skills… able to influence peer level clients and leaders

  • Ability to handle multiple projects/tasks with excellence; effectively plan and prioritize

  • Team orientation; ability to work with many different personalities and peers

  • Motivated self-starter, ability to work independently with minimum direction

  • Innate curiosity and desire to learn to keep current on the pulse of the ad industry

  • Committed to continuous improvement; seek and act on feedback from agency leadership

  • Oversee Social Media campaigns which include campaign & content creation and execution and strong understanding of social platforms

Preferred Qualifications :

  • Knowledge of brand management and advertising for consumer brands

  • Understanding and working knowledge of consumer research tools and methodologies

  • Spanish and/or Portuguese language fluency

Required Education :

  • Bachelor’s Degree or equivalent

Additional Information :

Keyword: YellowShoes

Job ID: 554088BR

Location: Celebration,Florida

Job Posting Company: Disney Parks & Resorts