The Walt Disney Company Destinations Manager, Adventures by Disney in Burbank, California

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Adventures by Disney vacations are immersive, Disney-guided travel experiences for families to explore the world’s greatest destinations.

This position works in conjunction with internal partners in the daily management of an assigned group of itineraries. This individual will manage all aspects of the operation. This includes working closely with the Trip Manager, Adventure Guides, vendors and suppliers to ensure excellent Guest satisfaction and smooth logistics.

This position may participate in the development of both new trip itineraries and revisions/alterations to current itineraries. Components of trips will be sourced and selected working in tandem with internal partners.

Logistical planning and negotiations of third-party operating contracts (to include hotels, restaurants, activities, transportation, etc.) is required. Partner extensively with Reservations, Finance, Sales and Marketing, Legal, Risk, and Trip Services

This position requires the ability to effectively interact and communicate with Adventure Guides, Guests, Manager of Guide Operations and vendors. Relationships with Adventure Guides and vendors must be created, nurtured, and maintained to the highest ethical standards. This includes, but is not limited to business negotiations, third-party operating contracts and invoicing (including hotels, food and beverage,

This position will need to work on assigned projects with minimal supervision.

Responsibilities :

  • Oversee all operating aspects of assigned itineraries

  • Work with various internal and external partners to recruit, interview, onboard, schedule and train Adventure Guides

  • Oversee and review work of Trip Managers and Adventure Guides

  • Coach, counsel and develop Adventure Guides and Trip Managers on expectations, operating guidelines, Company standards and feedback

  • Manage budgets and all trip costs for assigned itineraries

  • Manage and galvanize all third-party and supplier relationships, oversee all operational logistics, invoicing and contracting related to assigned itineraries (including, but not limited to, hotels, food and beverage, attractions, activities, local guides, and transportation)

  • Strive to negotiate the best possible rates from third-party suppliers and liaison with Disney Legal and Risk Management to ensure that suppliers / contracts meet full approval

  • Strive to improve itineraries by responding to Guest surveys and Guide trip reports and ensuring that all third-party suppliers maintain or exceed quality standards and the level of Disney service contracted

  • Responsible for itinerary change management and involvement in new itineraries

  • Contract and recontracting of itineraries

  • Participate in the creation of annual departure schedules

  • Partner with the Trip Development team on new and existing itineraries to ensure all aspects of the itinerary flow seamlessly from development to execution.

  • Work with Trip Services team to implement all trip operational requirements (including, but not limited to, collateral, media and Guide technology)

  • Work closely with Reservations regarding inventory management, Guest information and special requests

  • Work with Marketing, Sales, Reservations and other partners regarding product knowledge, trip operations and special events

  • Responsible for established travel and entertainment requirements such as trip cash and reimbursement procedures, allowable expenses for Adventure Guides, Trip Managers and self

  • Responsible for the completion, updating and communication of all appropriate documentation (including, but not limited to, product build, legal and financial paperwork, itinerary overviews, training and operating procedures)

  • Support and drive business initiatives

  • Responsible for safety and security procedures for Guests and Cast and Emergency Operations process

  • Foster an environment of diversity and inclusion amongst our team and products and services

  • Other duties as necessary or assigned

Basic Qualifications :

  • Successful candidate should be able to work well in a fast-paced, ever-changing environment with a variety of personalities.

  • Candidate should also maintain an open and positive perspective that reflects confident professionalism and an unconditional dedication to providing consistent superior products and services for the TWDC.

  • Excellent planning and project management skills

  • Excellent negotiating skills

  • Excellent written and verbal communication skills

  • Excellent computer skills including Excel, Word, Adobe Acrobat

  • Accuracy and attention to detail are essential

  • Ability to organize and prioritize while working within strict time constraints. Ability to work on several tasks at once and meet deadlines

  • Proven leadership ability

  • Experience managing individuals and teams

  • Experience in interviewing and scheduling

  • Minimum of three years of travel industry

  • Must be flexible and willing to travel on short notice – scope and frequency will vary but can be for extended periods of time

Preferred Qualifications :

  • Foreign language skills

  • International knowledge and travel experience

  • Destination knowledge and experience of The United States, Europe, South American, Asia/Pacific, Africa

  • Knowledge of basic trip logistics

Required Education :

  • Bachelor’s degree or equivalent

Additional Information :

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

Job ID: 532577BR

Location: Burbank,California

Job Posting Company: Disney Parks & Resorts