The Walt Disney Company Client Engagement Manager (Technology Program Manager) in Burbank, California
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
The Client Engagement Manager (CE) role reports into the Enterprise Technology group, which is responsible for involving the right technology products, services and expertise based on customer needs. This role will act in support of Disney’s Corporate Brand – Customer Relationship Management group and, in particular, the Disney Visa Co-Brand Program.
Responsibilities : The Client Engagement Manager will:
Act as the primary liaison between Corporate Brand – Customer Relationship Management and Enterprise Technology.
Extremely strong relationship skills due to the need to work collaboratively with multiple internal and external partners
Strong technical acumen to manage and/or actively participate in the ideation, initiation, planning, and execution of technology projects.
Work closely with business executives, leaders, and staff to understand their needs and implement technologies that support their business objectives and deliver effective and efficient solutions and services.
Provide input to strategy - technical roadmap
For all technology projects, own and lead:
Tech discovery and input to project brief
Assessment of tech impacts, scoping, estimations
Tech project planning
Provide input to functional and technical design; monitor successful delivery of build, test planning and execution
Launch and hypercare planning
Provide timely and effective portfolio and project status updates including financial forecasts, budget to actual tracking, risks, issues, and schedule
Provide continuous monitoring of in-flight and planned initiatives to ensure direction remains in alignment with project objectives and overall strategic intent
Work closely with the Corporate and IT finance teams to help support monthly and quarterly financial activities
Own technical landscape sustainment:
Develop sustainment plans, documentation
Oversee regression testing
Ensure seamless technical delivery of Cardmember perks and rewards
Data & Reporting Responsibilities:
Set up and maintain efficient file delivery and processing
Manage all data security assessment activities
Ensure appropriate data governance
Develop and maintain processes and controls as needed to ensure compliance with key contractual obligations.
Partner across Enterprise Technology teams to identify, recommend, and implement the right services and solutions based on customer needs.
Partner with internal organizations such as Legal, Finance, Sourcing & Procurement, Global Information Security, and Global Business Applications support to initiate technology projects. Build and nurture relationships with technology vendors, service providers, and internal resources, e.g. Disney line of business technical teams.
Enable innovation and continuous improvement to drive efficiency and value.
Basic Qualifications :
5+ years of technology experience, in highly complex technical, disparate integrated environments
3+ years of experience managing technology projects
Ability to collaborate as a trusted technology partner to assist in decision making
Ability to build relationships and trust across a variety of technical and non-technical stakeholders.
Comfortable interacting with all levels of the organization
Demonstrable customer centric approach that focuses on responsiveness and meeting commitments
Ability to independently lead and manage multiple work streams in various stages simultaneously
Demonstrated ability to work in self-directed, high energy work teams.
Demonstrable experience in successfully managing project tasks, timelines and deliverables
Knowledge and expertise in Project Management Methodology phases, and artifacts, and project management concepts
Successful issue resolution and conflict management skills
Strong critical thinking skills, ability to learn complex concepts quickly
Strong quantitative and integrative analytical skills (putting the pieces together into a coherent picture of the issues and solutions, including process, technology, implementation approach, culture, etc.).
Excellent verbal, written, and presentation skills
Ability to clearly communicate technical concepts with both technology and functional colleagues and at appropriate level of detail
Knowledge and familiarity with large enterprise functions and processes such as Strategic Planning, Forecasting, Budgeting, System Development Life Cycle (SDLC), Management Reporting
Preferred Qualifications :
5+ years’ experience working in a Fortune 100 company IT department running and supporting highly complex integrated systems
Knowledge and experience with Point of Sales (POS) processes and technologies, including payment related integrations and authentication concepts preferred
Required Education :
- Bachelor’s degree or equivalent experience
Preferred Education :
- Master’s Degree a plus
Company Overview :
At Corporate, you’ll team with the best in the business to build one of the most innovative global businesses in any industry. Uniquely positioned at the center of an exciting, multi-faceted Company, the forward-thinkers at Disney Corporate constantly pursue new ideas and technologies to help the Company’s many businesses drive value, all the while gaining something valuable from the experience themselves. Come see the most interesting Company from the most interesting point of view.
Additional Information :
- This position is a legal entity of The Walt Disney Company, an equal opportunity employer.
Job ID: 515671BR
Job Posting Company: The Walt Disney Company (Corporate)