The Walt Disney Company Disney Desk Leader in Anaheim, California
This position supports the Manager of Disney Desk Sales program at the Disneyland Resort and Disneyland Resort sales and service objectives. Candidate will work closing hours and weekend nights.
Assist the Disney Desk Manager in hiring, terminations, coaching, cast development of specialists, performance evaluations and managing 50 cast members at remote ticket kiosk locations
Assist in development of Disney Desk offsite start-up locations as required
Provides nights and weekend Manager coverage for the Disney Desk Operations and retail client support
Consistently review and enforce the Four Keys, Disney Desk Values and Disney Look guidelines as they pertain to the Disney Desk program
Assist Main Entrance Vacation Planners with Sales coaching and supports Disneyland Resort key sales and guest service initiatives
Validates and supports Main Entrance Vacation Planner training, marketing strategies and sales tools to enhance upsell and length-of-stay ticket sales objectives
Maintains the safe operation of the Disney Desk program
Ensures and maintains supply levels through ordering, including office supplies and program supplies
Maintain accurate records of Disney Desk Sales agents per DLR guidelines
Supports Disney Desk Account Service Specialist as needed
Partners with Disney Desk Manager and Workforce Planning Scheduler to develop weekly Disney Desk Sales agent schedules
Partner with area Account Service Specialists to review and maintain daily line schedules.
Ensures program oversight of cast incentives, supportive point of sale marketing tools and development of Account Service Specialists accountabilities
Uphold all Currency and Ticketing procedures
Perform emergency duties as specified in the Resort Emergency and Evacuation Plan
Assist in providing Sales and Cast metrics reporting
Be available to Disney Desk Account Service Specialists and Cast Members to address immediate concerns
Basic Qualifications :
Skilled in Leadership, Coaching, Training, Sales Generation, Strategic Planning, Customer Service, Conflict Resolution and Time management.
Strong Disneyland Resort Knowledge.
Previous Sales and Marketing Experience required.
Preferred Qualifications :
Must have vehicle to drive from site to site on a daily basis.
4 year college degree
Required Education :
- Bachelors Degree in Business, Hospitality, Marketing, Communications, or equivalent
Job ID: 562609BR
Job Posting Company: Disney Parks & Resorts