The Walt Disney Company Desktop Analyst in New York, New York
Marvel desires a desktop analyst professional to join our world class IT organization supporting 400+ users. This position will provide, under limited supervision, technical support of personal computers, in a network environment, including the delivery, installation and setup of such systems in the end-user community. Includes installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users. Also, performing maintenance of all equipment to ensure it’s in good working order. This specific position will be located in our NY office.
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
Perform hands-on repair of equipment and maintenance/installation of computing infrastructure.
Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, switches, print servers, etc.
Support of our Toshiba CX 670 VoIP telephony solution.
Perform daily network maintenance including network tape backups and monitoring
Implement continuous improvement methodology through the use of IT systems or procedure.
Maintain inventory of system assets.
Ensure compliance with corporate standards and security policies
Additional responsibilities will include: printer maintenance, end user documentation and training, computer moves and deployments, and additional duties as assigned.
Basic Qualifications :
Superior customer service focus as well as strong written and verbal communication skills.
5+ years experience supporting users on Microsoft Windows 7/10 environment.
3+ years experience supporting users on Macintosh OS 10.X and higher.
Experience in VOIP telephony.
Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator and Acrobat/Distiller.
Basic networking, LAN / WAN skills
Problem solving/decision making skills including conflict and first call resolution.
Ability to lift 35-60 lbs, primarily computer equipment from floor to desk.
5-7 years experience in desktop support
Required Education :
- Undergraduate degree in Information Technology/Management or related field or equivalent experience.
Company Overview :
Marvel Entertainment, LLC, a wholly-owned subsidiary of The Walt Disney Company, is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years. Marvel utilizes its character franchises in entertainment, licensing and publishing.
Additional Information :
This position is with the legal entity Marvel Entertainment, LLC.
Job ID: 493912BR
Location: New York,New York
Job Posting Company: Studio Entertainment