The Walt Disney Company Desktop Analyst in New York, New York

Marvel desires a desktop analyst professional to join our world class IT organization supporting 400+ users. This position will provide, under limited supervision, technical support of personal computers, in a network environment, including the delivery, installation and setup of such systems in the end-user community. Includes installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users. Also, performing maintenance of all equipment to ensure it’s in good working order. This specific position will be located in our NY office.

Responsibilities :

  • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.

  • Perform hands-on repair of equipment and maintenance/installation of computing infrastructure.

  • Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, switches, print servers, etc.

  • Support of our Toshiba CX 670 VoIP telephony solution.

  • Perform daily network maintenance including network tape backups and monitoring

  • Implement continuous improvement methodology through the use of IT systems or procedure.

  • Maintain inventory of system assets.

  • Ensure compliance with corporate standards and security policies

  • Additional responsibilities will include: printer maintenance, end user documentation and training, computer moves and deployments, and additional duties as assigned.

Basic Qualifications :

  • Superior customer service focus as well as strong written and verbal communication skills.

  • 5+ years experience supporting users on Microsoft Windows 7/10 environment.

  • 3+ years experience supporting users on Macintosh OS 10.X and higher.

  • Experience in VOIP telephony.

  • Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator and Acrobat/Distiller.

  • Basic networking, LAN / WAN skills

  • Problem solving/decision making skills including conflict and first call resolution.

  • Ability to lift 35-60 lbs, primarily computer equipment from floor to desk.

  • 5-7 years experience in desktop support

Required Education :

  • Undergraduate degree in Information Technology/Management or related field or equivalent experience.

Company Overview :

Marvel Entertainment, LLC, a wholly-owned subsidiary of The Walt Disney Company, is one of the world's most prominent character-based entertainment companies, built on a proven library of over 8,000 characters featured in a variety of media over seventy years. Marvel utilizes its character franchises in entertainment, licensing and publishing.

Additional Information :

This position is with the legal entity Marvel Entertainment, LLC.

Job ID: 493912BR

Location: New York,New York

Job Posting Company: Studio Entertainment