The Walt Disney Company Sr Collections Analyst in Celebration, Florida

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Corporate Credit & Collections oversees the credit and collections function for the Walt Disney Company. In this capacity it is the purpose of Corporate Credit & Collections to maximize profitable sales, optimize cash flow, and minimize bad debt loss by performing all aspects of account collection and deduction management of the accounts receivable.

It is the responsibility of the Senior Collection Analyst to exhibit professional excellence by building customer and department relationships and communicating clearly and responsibly. The Senior Collection Analyst complies with Corporate Policy and Procedures through account receivable collection activities. The Senior Collection Analyst collaborates with internal and external stakeholders to ensure collection and/or dispute resolution in a timely manner. The Senior Collection Analyst ensures that systems containing collection information are updated to support accounts receivable reporting, account reconciliation, portfolio analysis, bad debt reserves recommendations, and collaboration across the enterprise.

Responsibilities : Collection and Debt Management

  • Provide clear, concise, and timely communication to internal and external stakeholders

  • Consistently meet deadlines while delivering high quality work

  • Provide timely efficient and effective collection efforts, with the goal of obtaining payment on or before the due date.

  • Maximize effectiveness of the collection process by identifying problems early in the collection process

  • Properly identify, substantiate and manage credit balances - where applicable

  • Ensure accuracy of CARR, write-offs, and settlements - where applicable

  • Negotiate customer settlements and payment plans with the appropriate approval authority

  • Recommend accounts receivable for bad debt write-off

  • Recommend accounts receivable for placement with third party collection agencies – where applicable

  • Make recommendations for process improvements

Claims Resolution

  • Remove all impediments to payment of outstanding invoices by resolving customer claims and/or deductions in a timely manner

  • Escalate claims, problems, or disputes to the appropriate problem resolvers in a timely manner

  • Detect patterns delaying payment of the accounts receivable take action to prevent reoccurrence and/or up levels to management for resolution

Reporting

  • Contribute to the completion of monthly and quarterly reports, reserve recommendations, Treasury Rep Letter, and Consolidated Accounts Receivable Report – where applicable

  • Prepare ad-hoc reports – where applicable

Team Lead Responsibilities:

  • Manage the collection of complex accounts receivable by demonstrating expert knowledge of customers and ensuring maintenance of accurate and concise account related information

  • As a SME, disseminate business and customer-base knowledge by conducting 2 to 3 Lunch and Learn workshops each year

  • Execute draws on Letters of Credit and prepare bankruptcy forms – where applicable

  • Manage order release to ensure the free flow of product to customers - where applicable

  • Foster a team environment of empowerment and trust

  • Mentor and coach team members on best practices

  • Represent the company at local credit association meetings or national meetings as required

  • Compile reports based on data provided by the Collections Analysts that provide status and insight into the state of the receivables for the businesses they support. This would include preparing analytical reports for CC&C management, Sales and the BUs that focus on Outliers and/or top collection and focus accounts

  • Provide ‘fill-in’ support and training of temps when employees are out of the office for vacation, LOA, turnover, etc. to ensure that the business is not negatively affected

  • Prepare and work with other departments on special requests such as bankruptcy proof of claim paperwork and payment analysis on high risk accounts. Ensure execution of special handling accounts

  • Take the lead and be the Subject Matter Expert when it comes to Get Paid, or other programs/systems used

  • Provide weekly reports as instructed with statistical analysis of collections hot spots, credit risks, etc.

Basic Qualifications :

  • 3 years’ experience in commercial credit & collections

  • Excellent verbal and written communication

  • Demonstrated Excel skills

  • Familiarity with current technology available in receivables management

  • Demonstrated organizational and analytical skills

  • Negotiation skills

  • Ability to meet tight deadlines

  • Strong interpersonal skills

  • Knowledge of customer and business unit computer and process system is desired

  • Working knowledge of systematic collection tools is a plus

  • Working knowledge of bankruptcy is desired

Preferred Qualifications :

  • NACM Credit Business Associate (CBA) certification is a plus

Required Education :

  • Bachelor’s degree in Business, Finance or Accounting, or equivalent and relevant work experience

Preferred Education :

  • Bachelor’s Degree in Business or Finance and Accounting or MBA desired

Company Overview :

At Corporate, you’ll team with the best in the business to build one of the most innovative global businesses in any industry. Uniquely positioned at the center of an exciting, multi-faceted Company, the forward-thinkers at Disney Corporate constantly pursue new ideas and technologies to help the Company’s many businesses drive value, all the while gaining something valuable from the experience themselves. Come see the most interesting Company from the most interesting point of view.

Additional Information :

This position is a legal entity of The Walt Disney Company, an equal opportunity employer.

Job ID: 456504BR

Location: Celebration,Florida

Job Posting Company: The Walt Disney Company (Corporate)