The Walt Disney Company Disney Store: Store Manager - Bristol in Bristol, United Kingdom

The Store Manager represents the Disney brand, and leads the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards and they teach, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Managers and Cast Members and create a high energy work environment, to drive Disney’s initiatives and to achieve its goals. They are accountable for the store’s performance at all times and drive the team to exceptional results through motivation, effective scheduling and controlling costs.

Responsibilities :

  • Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding

  • Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS

  • Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved

  • Drives positive results in key performance indicators including sales, conversion, Average Guest Spend, Units Per Transaction, and Magic Touch and able to explain these KPIs to cast members

  • Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities

  • Sets priorities and manages time effectively and efficiently

  • Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results

  • Represents the Disney Brand, leading by example to provide Guests with Magical Experiences

  • Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service

  • Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs

  • Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling

  • Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training

  • Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first

  • Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings

  • Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results

  • Assists Store Management team to ensure Store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)

  • Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behavior

  • Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact

  • Processes delivery in a fast and accurate manner following all guidelines and achieving process goals

  • Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks

  • Responsible for implementing a consistently high standard of Administration

  • Able to assume key holder responsibilities observing Disney policies and procedures

  • In certain Stores, it may be a requirement to be first aid trained, to comply with regulations

Basic Qualifications :

  • Passionate and knowledgeable about Disney and sharing facts and stories

  • Able to lead a team to provide magical customer service to guests of all ages

  • Warm, approachable and strong communication skills with Guests, team and district or country management

  • Able to manage the recruitment, development, discipline and performance of a team

  • Able to lead a team to achieve results

  • Able to adapt management style appropriately according to development stage of Manager or Cast member (teaching, coaching, supporting, delegating)

  • Retail management experience required

  • Solid Business acumen (able to make sound business decisions to achieve commercial goals)

  • Excellent organisation and prioritisation skills

  • Experience of training and creating development programmes for teams

  • Able to organise and plan events to entertain Guests of all ages, especially children

  • Highly Professional appearance

  • Attention to detail and accurate with administration

  • In certain stores, it may be a requirement to be first aid trained, to comply with regulations

Preferred Qualifications :

Good standard basic education including maths and English

Additional responsibilities and duties will be assigned based on the needs of the business.

Company Overview :

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Job ID: 495633BR

Location: Bristol,United Kingdom

Job Posting Company: Disney Consumer Products and Interactive Media